Technology has touched the professional resource management as well. There is a news about epazz.com completing acquisitions of DeskFlex, Inc. and Professional Resource Management, Inc. Professional Resource Management (PRM) is dedicated to providing cutting-edge and proven solutions for resource management across the enterprise and for small business.

These are two of their products that has been ever successful, DeskFlex and Agent Power. Their revolutionizing booking software has helped many of the small and big businesses. Desk/Flex in general is a Scheduling Solution for conference rooms, workspaces, desks, car parking spaces, equipment, hotel managements, and Hot Desk management so office managers can accommodate the occasional needs of mobile workers while reducing the rent. DeskFlex helps the employees to reserve space in advance or claim a desk in an instant. It also adjusts the telephone switch (PBX) so that calls ring instantaneously. Desk/Flex further includes check-in, point-and-click floor maps, web browser, local kiosk, Outlook integration, and conference room scheduling as well.

Agent Power is user friendly and powerful tool that optimizes contact center agent performance. It helps managing the effectiveness and performance of the call center and also saves businesses thousands of dollars by increasing customer satisfaction rates.

Summarization of benefits of Desk/Flex:

  • Substantially Reduced Property Costs
  • Increased Corporate Productivity
  • Real, Pro-Active Capacity Planning
  • Fast and Low-Cost Reaction to Changing Market Conditions
  • Churn Costs Minimized

Summarization of benefits of Agent Power:

  • Increased Agent Performance
  • Lower Contact Center Costs
  • Higher Levels of Customer Service
  • Real Time Performance Monitoring
  • Efficient Resource Planning
  • Outstanding Views of Agent Performance
  • Accurate Contact Center Measures

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